Affinity Mapping is a method used to group related ideas or data points based on their similarity or connection to a particular theme. This technique helps to uncover patterns or relationships that might not be immediately obvious. It is especially useful in situations where large amounts of data or feedback need to be organized, such as during post-incident reviews or root cause analyses.
In Major Incident Management, incidents often have multiple interconnected causes, symptoms, and effects. Affinity mapping helps categorise these factors, enabling the team to focus on related issues and identify the core problem that needs resolution.
A Post-Major Incident Review (PMIR) is a formal meeting or process that takes place after a major incident has been resolved. The goal is to analyse the incident, understand its causes, and assess the incident management process itself. It provides an opportunity for key stakeholders to review the incident, share insights, and document lessons learned.
Fault Isolation Mapping for Major Incident Management: (FIM) is a structured process that helps IT teams identify the exact location and cause of a failure within complex systems or networks by isolating and testing specific areas of the infrastructure to identify the fault location.
In this video we talk about the most common mistakes that Major Incident Managers make.
About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 95 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.
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The initial handover from the Service Desk to the Major Incident team is speed and ultimately a reduction in downtime. If not done properly we delay engaging technical teams and resolution. In this video we discuss how to support the Service Desk and get better handovers. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 95 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM®...
