In the years of psychometric profiling we have done with clients around the world, technical staff overwhelmingly come out as C for consensuses personality type in the DiSC® framework from Wiley & Sons. This means we can effectively strategize around how to engage with the teams in way that will substantially improve communication. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 96 countries, including the world’s largest business and consumer brands, we drive major incident...
Affinity Mapping is a method used to group related ideas or data points based on their similarity or connection to a particular theme. This technique helps to uncover patterns or relationships that might not be immediately obvious. It is especially useful in situations where large amounts of data or feedback need to be organized, such as during post-incident reviews or root cause analyses.
In Major Incident Management, incidents often have multiple interconnected causes, symptoms, and effects. Affinity mapping helps categorise these factors, enabling the team to focus on related issues and identify the core problem that needs resolution.
A Post-Major Incident Review (PMIR) is a formal meeting or process that takes place after a major incident has been resolved. The goal is to analyse the incident, understand its causes, and assess the incident management process itself. It provides an opportunity for key stakeholders to review the incident, share insights, and document lessons learned.
