In this video we talk about the most common mistakes that Major Incident Managers make.
About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 95 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.
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How do you deal with 100+ people on a Major Incident bridge call? We discuss non contributors and large bridge calls in this video. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 95 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for the newsletter MIM® Podcast Listen on itunes Listen on Spotify Listen on Sticher Listen on...
When we run Major Incidents, we issue comms to Stakeholders. It's been that way for decades. However, even the most experienced Major Incident Managers can become complacent with the why and the content of their communications. Why do you think you communicate during Major Incidents? Take a moment. What is the purpose? Hopefully, you got something along the lines of Stakeholder confidence. To establish and maintain stakeholder confidence. Let's take that a step further; why do we want to establish and maintain stakeholder confidence? It is a fundamental part of our role to instil confidence in others, so you can assure them that we and the operation are doing everything required to resolve the Major Incident. And, when stakeholder confidence...
As a major incident professional you must check in with each action owner at the halfway point. It allows you to either a) get the action back on track b) call the delay out early and maintain stakeholder confidence. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for...
What do you when the technical resolving groups are not contributing to your bridge call? Nothing but silence. Our CEO Adam Norman talks about a quick solution to take control and get the teams talking. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for the newsletter MIM® Podcast...
