When we run Major Incidents, we issue comms to Stakeholders. It's been that way for decades. However, even the most experienced Major Incident Managers can become complacent with the why and the content of their communications. Why do you think you communicate during Major Incidents? Take a moment. What is the purpose? Hopefully, you got something along the lines of Stakeholder confidence. To establish and maintain stakeholder confidence. Let's take that a step further; why do we want to establish and maintain stakeholder confidence? It is a fundamental part of our role to instil confidence in others, so you can assure them that we and the operation are doing everything required to resolve the Major Incident. And, when stakeholder confidence...
Conflict Management is particularly useful for Major Incident Managers. Major Incidents are past paced, often high stress, and occurrences of conflict can be highly charged. Major Incident Managers must master the 5 styles of conflict management so that they understand their options to effectively navigate conflicts. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.comwww.mimcloudacademy.com Connect with MIM®...
In our (MIM®'s) Global Best Practice in IT Major Incident Management® Training and Certification programmes we teach leadership and communication skills to create effective leaders during major incidents. In this short video, we talk about 3 leadership styles and when they should be used. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.comwww.mimcloudacademy.com Connect with MIM® Linkedin Youtube...
In our (MIM®'s) Global Best Practice in IT Major Incident Management® there are 4 core principles which if understood and internalised can help guide your behaviour in any major incident situation you may encounter. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.comwww.mimcloudacademy.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for the newsletter MIM® Podcast Listen...
Snippet: We reviewed over 200 job ads for the top jobs, CEO, CIO, Managing Director, IT Director and Head of Service Delivery to identify the most sought-after skills and how it relates to the skills and knowledge acquired by Major Incident Managers and positions them for career success. The article: It has long fascinated me that those that succeed in IT Major Incident Management often go on to succeed long-term in their careers. If I had to provide a solid guess at why that is, it would probably be something along the lines of: At it’s core, Major Incident Management is about Leadership, further to that, it is mostly about the leadership of people and resources who are not in...
