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The objective of Major Incident Management

The objective of Major Incident Management is to restore normal service operation, as quickly as possible via workaround or permanent fix, whilst maintaining Stakeholder confidence. In the latest version (2020) of MIM®'s | The Global Best Practice in IT Major Incident Management® this is the primary objective of Major Incident functions. Interestingly previous versions of the objective did not include stakeholder confidence, although the training did focus on stakeholder relationships and leadership skills for Major Incident Managers. It was not included in the primary objective. The primary objective of Major Incident Management® in earlier versions of our Global Best Practice in IT Major Incident Management® Training and Certification programme: namely 2016, 2017 & 2019. The objective of Major Incident Management is...

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