We're pioneers in IT Major Incident Management.


MIM® is the professional body dedicated to developing, managing and delivering our qualifications in Best Practice IT Major Incident Management®. We work with leading organisations around the world to unleash their talent and effectiveness. We are shaping the future of Major Incident Management.


We create the best Major Incident Managers in the world.


This is the mission our entire team is focused on. It is why we exist as an organisation. Talk with any member of MIM®, whether it is the Finance department, Marketing, Sales or Operations and our team understand that we are here to serve the global major incident community.


What we believe.



Providing the global framework for the Major Incident industry requires unrivalled vision, innovation and execution. We believe in asking why and we never settle — we always strive for excellence and are unconstrained by the way things have always been done.


Always deliver value. 


From our services, to our relationships, to the content we produce, we focus on creating real value for our customer’s and the industry — every day, in everything we do.


Good enough isn't enough. 

Being good is where we start, not where we finish.

This requires a willingness to take risks, to constantly learn and evolve, and the continual pursuit of excellence.



Extreme ownership. 


We are accountable for ourselves. Every employee has the power to make our company, relationships, team and customer experience incredible.


MIM® by numbers.


Countries we operate in.

Our team operates globally and serves companies and their professionals across Europe, United Kingdom, Asia, Americas and Oceania.

Our headquarters are based in the United Kingdom.



Client satisfaction.


New innovations in progress.

We are working on the future of Major Incident Management and have 7 exciting new projects, products and services currently in progress.


We started building the future of Major Incident Management 3,650 days ago.

Pioneering with a purpose

MIM® was founded with the belief that Major Incident Management could and should be so much better.

We ask so much of Major Incident Managers, and place a heavy responsibility on their shoulders - the training, community and support they are given should reflect that heavy burden and enable IT Operations to deliver excellence when customers need them most.

Our founder, Adam Norman worked tirelessly to bring this vision to life over the years, forming the fantastic team that MIM® has today.


Our interdisciplinary global management team is committed to inclusivity, open collaboration, and persistent innovation.


Adam Norman

CEO & Founder


Emily Davies

Operations Director

MIM® Labs.

MIM Labs™ is where our entire team dedicates a portion of their time to identify, create and utilise innovations that can support the Major Incident Management community.

So far MIM Labs™ has been responsible for the renowned Major Incident Stakeholder Experience Continual Improvement Methodology and the MIM Cloud Academy™.

There are usually about 5-10 innovation projects being assessed and developed at any one time.

1% of profits to GOSH

We believe that it is important to support causes that are close to our hearts. Which is why we are committed to donating 1% of our annual profits to Great Ormond Street Hospital.


We are changing the way people think about and deliver Major Incident excellence.

Learn more >