MIM® is the professional body dedicated to developing and delivering our qualifications in Global Best Practice IT Major Incident Management®.
We work with organisations around the world to strengthen Major Incident capability through globally recognised training, certification, leadership development, and operational excellence.
Together, we are shaping the future of Major Incident Management.
Everything we do is focused on improving the standards, leadership, and performance of Major Incident Management globally.
From training and certification to innovation and community development, MIM® exists to support the people responsible for leading organisations through critical moments.
01 Innovation
02 Always deliver value
03 Raise the Standard
01 Innovation
02 Always deliver value
03 Raise the Standard
MIM® was established to improve the standards, leadership, and effectiveness of Major Incident Management globally.
MIM® launched its first Global Best Practice IT Major Incident Management® training and certifications, designed to strengthen Major Incident leadership and operational capability.
Innovation became a formal part of the organisation through the launch of MIM Labs™, supporting new methodologies, learning experiences, and continual improvement initiatives.
MIM Labs™ has since developed the renowned Major Incident Stakeholder Experience Continual Improvement Methodology and MIM Cloud Academy™.
At any one time, multiple innovation projects are being researched, assessed, and developed to help shape the future of Major Incident Management.
MIM® launched the MIM® Operational Certification™ — a company-wide certification designed to help organisations measure, strengthen, and demonstrate Major Incident excellence at an operational level.
Built around the Global Best Practice in IT Major Incident Management®, the certification introduced a new benchmark for operational readiness, governance, and performance.
Today, MIM® supports organisations in more than 98 countries through globally recognised training, certification, innovation, and operational excellence.
As the profession continues to evolve, we remain focused on developing the standards, leadership capability, and frameworks that help organisations respond more effectively when it matters most.