The initial handover from the Service Desk to the Major Incident team is speed and ultimately a reduction in downtime. If not done properly we delay engaging technical teams and resolution. In this video we discuss how to support the Service Desk and get better handovers.
MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.
We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.
Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.
With clients in more than 95 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.
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