A Post-Major Incident Review (PMIR) is a formal meeting or process that takes place after a major incident has been resolved. The goal is to analyse the incident, understand its causes, and assess the incident management process itself. It provides an opportunity for key stakeholders to review the incident, share insights, and document lessons learned.
The Service Desk is a vital part of Major Incident Management. They are often the inception point for major incidents. The quantity and quality of information they capture and hand over to the major incident practice determine many things, that ultimately, have a huge impact on the successful management of the major incident. If we fail, as an operation to effectively capture the right information, and the right level of information at the start of a major incident then we cannot manage stakeholder confidence via sending quick, effective comms that inspire confidence, and we may not know which Technical Resolving Groups to engage. Costing us valuable time. When Service Desk handovers to the Major Incident Team are of poor quality...
In our (MIM®'s) Global Best Practice in IT Major Incident Management® there are 4 core principles which if understood and internalised can help guide your behaviour in any major incident situation you may encounter. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.comwww.mimcloudacademy.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for the newsletter MIM® Podcast Listen...
In our Global Best Practice in IT Major Incident Management®, we split the Major Incident Process into 3 phases, in this video we talk about the primary objective of Major Incident Management, the 3 phases and the sub-objectives of each of these phases. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.comwww.mimcloudacademy.com Connect with MIM® Linkedin Youtube...
The objective of Major Incident Management is to restore normal service operation, as quickly as possible via workaround or permanent fix, whilst maintaining Stakeholder confidence. In the latest version (2020) of MIM®'s, The Global Best Practice in IT Major Incident Management®, stakeholder confidence is a crucial addition to the primary objective of Major Incident functions. Whilst the training has always included managing stakeholder relationships and leadership skills for Major Incident Managers, previous versions didn't explicitly include the objective of stakeholder confidence, The primary objective of Major Incident Management® in earlier versions of our Global Best Practice in IT Major Incident Management® Training and Certification programme: namely 2016, 2017 & 2019: The objective of Major Incident Management is to restore normal service operation, as...
