MSE Tools

The MIM® Stakeholder Experience™ is a methodology for continual service improvement specifically for Major Incident teams.

First conceptualised by Adam Norman and the team at MIM® in 2017. Companies all over the world use this methodology to get an unprecedented level of insights into the numerous, diverse and complex cohorts of stakeholders.

The methodology is taught as part of one of the four pillars of MIM®s Global Best Practice in IT Major Incident Management® Training and Certification.