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MSE Tools


MIM Stakeholder Experience Tools

 

The MIM® Stakeholder Experience™ is a methodology for continual service improvement specifically for Major Incident teams.

First conceptualised by Adam Norman and the team at MIM® in 2017. Companies all over the world use this methodology to get an unprecedented level of insights into the numerous, diverse and complex cohorts of stakeholders.

The methodology is taught as part of one of the four pillars of MIM®s Global Best Practice in IT Major Incident Management® Training and Certification.

MIM® Stakeholder Persona Map

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MIM® Stakeholder Journey Map

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MIM® GAP Analysis

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MIM® Opportunities log

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MIM® Service Core Values

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MIM® Action plan

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Learn more about Training and how to use The MIM® Stakeholder Experience™ tools for continual improvement.