When we run Major Incidents, we issue comms to Stakeholders. It's been that way for decades. However, even the most experienced Major Incident Managers can become complacent with the why and the content of their communications. Why do you think you communicate during Major Incidents? Take a moment. What is the purpose? Hopefully, you got something along the lines of Stakeholder confidence. To establish and maintain stakeholder confidence. Let's take that a step further; why do we want to establish and maintain stakeholder confidence? It is a fundamental part of our role to instil confidence in others, so you can assure them that we and the operation are doing everything required to resolve the Major Incident. And, when stakeholder confidence...
As a major incident professional you must check in with each action owner at the halfway point. It allows you to either a) get the action back on track b) call the delay out early and maintain stakeholder confidence. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for...
In this video we talk about how to hire Major Incident Managers that fit your specific culture and team. Our CEO talks about setting values for your Major Incident Practice and how to apply them to identify the right fit for your practice. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM® Linkedin Youtube Facebook Twitter...
Major Incident Management is all about leadership and communication. So, in order to perform as a Major Incident Manager you need to develop your people skills. Here our CEO, Adam Norman shares his top 3 people skills for Major Incident Managers to focus on learning and mastering. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM®...
