Thought Leadership — techniques RSS

A Post-Major Incident Review (PMIR) is a formal meeting or process that takes place after a major incident has been resolved. The goal is to analyse the incident, understand its causes, and assess the incident management process itself. It provides an opportunity for key stakeholders to review the incident, share insights, and document lessons learned.

Applying the 5 whys technique when running major incidents.

Fault Isolation Mapping for Major Incident Management: (FIM) is a structured process that helps IT teams identify the exact location and cause of a failure within complex systems or networks by isolating and testing specific areas of the infrastructure to identify the fault location.