The path to Major Incident Excellence
MIM® Operational Certification™
What if Major Incident Excellence was a guarantee?
The MIM® Operational Certification™ (MIM® OC) is your organisations pathway to Major Incident Excellence.
MIM® Operational Certification™ is your organisation’s pathway to world-class Major Incident Management.
More than just a Company-wide qualification, it’s the new gold standard — designed to turn operational chaos into confidence.
This isn’t theory. This is verified excellence.
Excellence in motion
Who is it for
Whether you're leading a 300-strong global Major Incident Practice across five countries, or driving excellence with a dedicated 5–10 person team supporting a single client—if achieving company-wide Major Incident excellence is your goal, this is built for you.
Unlike our MIM Professional®, MIM Expert®, and MIM Director® Certification programmes, which certify individual professionals, MIM® Operational Certification™ is focused on operational and company-level excellence.
The path to Major Incident Excellence
Benefits
Independant Certification
Roadmap to Excellence
Clear standards
Imagine having the assurance that your team is ready to respond — calmly, clearly, and decisively — when it matters most.
The MIM® Operational Certification™ empowers your business to:
• Tackle critical incident with precision.
• Minimise financial, reputational, and operational risk.
• Demonstrate leadership in your field.
• Gain a competitive edge with clients and top talent.
This is operational readiness, elevated.
How MIM® OC Works
Your Road to verified Excellence
Great Major Incident operations don’t happen by chance. They happen by design.
1
2
3
4
Initial Assesment
We evaluate your organisation’s current Major Incident capabilities and identify areas for development.
Readiness Roadmap
You’ll receive a tailored improvement plan based on MIM® best-in-class framework and industry expectations to support your journey to certification.
MIM® Operational Certification: Assessment & Audit
A comprehensive onsite audit will be conducted, measuring your Major Incident Practice against the Global Best Practice in IT Major Incident Management® standards. This includes in-depth document reviews, insightful interviews, and real-time observations. Once the assessment is complete, your Major Incident Practice will receive a rating—one that can be proudly displayed to showcase your commitment to excellence.
Certification Awarded
Achieve formal recognition as a MIM® Operationally Certified™ organisation, backed by an annual review process to maintain excellenc.
No Sales fluff, just insights
Only the best
MIM® OC Ratings
Achieving operational excellence is a journey, and our MIM® Operational Certification programme is designed to support organisations at every stage.
Excellence is a journey, and MIM® Operational Certification is your roadmap to success.
Through a comprehensive audit, we assess your current performance and assign a rating that reflects your Major Incident Management maturity. Whether you’re just starting or already leading the way, our clear, structured roadmap guides you towards the coveted Gold-level rating.
Each certification comes with a tailored improvement plan, offering actionable steps to help you level up. Our mission is to empower you to achieve lasting success with continuous, measurable improvements. Ready to Lead the Future of Operations?
Turn uncertainty into operational confidence.
Gain recognition. Elevate your team. Prepare for whatever comes next.
Proud to serve
Clients in 90+ countries
Your journey
Awaits