The MIM® Operational Certification™ (MIM® OC) is your organisations pathway to Major Incident Excellence.
MIM® Operational Certification™ is your organisation’s pathway to world-class Major Incident Management. More than a company-wide certification, it provides a structured framework to assess, improve, and validate how your organisation prepares for and responds to major incidents.
Built on the Global Best Practice in IT Major Incident Management®, MIM® OC helps organisations reduce operational risk, improve consistency, and create confidence in high-pressure environments.
This is operational excellence, verified.
Who is it for
Whether you are leading a global Major Incident Practice across multiple regions, or building capability within a smaller operational team, if achieving company-wide Major Incident excellence is your goal, this is built for you.
Unlike our MIM Professional®, MIM Expert®, and MIM Director® Certification programmes, which certify individual professionals, MIM® Operational Certification™ is focused on operational and company-level excellence.
Imagine having the assurance that your organisation is ready to respond calmly, clearly, and decisively when it matters most.
The MIM® Operational Certification™ empowers your business to:
- Tackle critical incidents with precision.
- Minimise financial, reputational, and operational risk.
- Demonstrate leadership in your field.
- Gain a competitive edge with clients and top talent.
- Benchmark capability against Global Best Practice standards.
This is operational readiness, elevated.
Great Major Incident operations don’t happen by chance. They happen by design.
Achieving operational excellence is a journey, and MIM® Operational Certification™ is designed to support organisations at every stage.
MIM® Operational Certification™ provides organisations with a structured framework to assess, improve, and recognise Major Incident capability.
From foundational maturity through to Gold-level operational excellence, each certification level reflects measurable progress against recognised best practice standards.
Every certification includes a tailored improvement plan with actionable recommendations designed to strengthen capability, support continual improvement, and accelerate operational maturity over time.
Turn uncertainty into operational confidence.
From critical infrastructure to financial services and technology, MIM supports teams managing major-impact incidents worldwide.
