Affinity Mapping is a method used to group related ideas or data points based on their similarity or connection to a particular theme. This technique helps to uncover patterns or relationships that might not be immediately obvious. It is especially useful in situations where large amounts of data or feedback need to be organized, such as during post-incident reviews or root cause analyses.
In Major Incident Management, incidents often have multiple interconnected causes, symptoms, and effects. Affinity mapping helps categorise these factors, enabling the team to focus on related issues and identify the core problem that needs resolution.
A Post-Major Incident Review (PMIR) is a formal meeting or process that takes place after a major incident has been resolved. The goal is to analyse the incident, understand its causes, and assess the incident management process itself. It provides an opportunity for key stakeholders to review the incident, share insights, and document lessons learned.
Fault Isolation Mapping for Major Incident Management: (FIM) is a structured process that helps IT teams identify the exact location and cause of a failure within complex systems or networks by isolating and testing specific areas of the infrastructure to identify the fault location.
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