Using the 5 Whys Technique for Major Incident Management
Learn how the 5 Whys technique helps Major Incident Managers identify root causes, avoid superficial fixes and improve post-incident learning.
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What Is an IT Major Incident?
Learn what an IT Major Incident is, why it matters, and how effective Major Incident Management helps reduce downtime, protect reputation and strengthen business resilience.
Before we look at the value of Major Incident Management, let’s start with what a Major Incident is in the context of IT services.
Post-Major Incident Reviews in Major Incident Management: A Comprehensive Guide
Post-Major Incident Review
A Post-Major Incident Review (PMIR) is a formal meeting or process that takes place after a major incident has been resolved. The goal is to analyse the incident, understand its causes, and assess the incident management process itself. It provides an opportunity for key stakeholders to review the incident, share insights, and document lessons learned.
Major Incident Roles and Responsibilities – Who is involved and what do they do?
Explore the key roles and responsibilities involved in Major Incident Management, from Service Desk and Technical Resolution Groups through to Change, Problem, and Major Incident Managers.