Click here to get the latest news from MIM®

Thought Leadership RSS



Conflict Management for Major Incident Management

Conflict Management is particularly useful for Major Incident Managers. Major Incidents are past paced, often high stress, and occurrences of conflict can be highly charged. Major Incident Managers must master the 5 styles of conflict management so that they understand their options to effectively navigate conflicts.     About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.comwww.mimcloudacademy.com Connect with MIM®...

Continue reading



Leadership styles for Major Incident Management

In our (MIM®'s) Global Best Practice in IT Major Incident Management® Training and Certification programmes we teach leadership and communication skills to create effective leaders during major incidents. In this short video, we talk about 3 leadership styles and when they should be used.     About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.comwww.mimcloudacademy.com Connect with MIM® Linkedin Youtube...

Continue reading



Psychometric profiling for Major Incident Management

In MIM®'s Global Best Practice in IT Major Incident Management® Training and Certification programmes we teach psychometric profiling for better communication and leadership outcomes. We discuss what psychometric profiling is and how it can help you to be more effective.     About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.comwww.mimcloudacademy.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for...

Continue reading



Core Principles of Major Incident Management

In our (MIM®'s) Global Best Practice in IT Major Incident Management® there are 4 core principles which if understood and internalised can help guide your behaviour in any major incident situation you may encounter.     About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.comwww.mimcloudacademy.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for the newsletter   MIM® Podcast Listen...

Continue reading



3 Phases of a Major Incident and sub-objectives

In our Global Best Practice in IT Major Incident Management®, we split the Major Incident Process into 3 phases, in this video we talk about the primary objective of Major Incident Management, the 3 phases and the sub-objectives of each of these phases.       About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.comwww.mimcloudacademy.com Connect with MIM® Linkedin Youtube...

Continue reading