Who it's for
Major Incident Managers, SREs, aspiring Major Incident Managers & supporting roles such as Service Managers and Technical staff.
Specialists
Suitable for both new and experienced professionals.
Prerequisite
None
OUR CERTIFICATIONS
Welcome to Major Incident Excellence
Build world-class Major Incident leaders. Trusted by organisations in 90+ countries.
Major Incidents are defining moments for any organisation. The moments where leadership, clarity, and operational discipline matter most.
Leading organisations across 90+ countries rely on Global Best Practice IT Major Incident Management® to strengthen capability, elevate incident leadership, and deliver consistent performance under pressure.
While many organisations invest in tools and process improvements, true Major Incident excellence requires more than workflows alone. It requires confident, consistent leadership.
Developed and refined over many years, our framework provides a structured approach to building stronger teams, improving decision-making, and creating world-class Major Incident Managers.
YOUR MIM® PATHWAY
Discover the Certifications
A structured pathway to capability, confidence, and consistent performance.
All certifications are built on Global Best Practice IT Major Incident Management® and designed for real-world operational
performance
Find out more
TRUSTED BY GLOBAL ORGANISATIONS
Our clients
From critical infrastructure to financial services and technology, MIM® supports teams managing Major Incidents worldwide.
OUR MISSION
We Create the Best Major Incident Managers in the World
GET IN TOUCH
Your journey starts here
Whether you're developing individual capability or building a world-class Major Incident function, our team can help you identify the right certification pathway.