GLOBAL BEST PRACTICE IT MAJOR INCIDENT MANAGEMENT® V3
OVERVIEW
Welcome to Major Incident Excellence, welcome to the Global Best Practice in IT Major Incident Management®.
Leading companies from around the world utilize our training and accreditations in the Global Best Practice in IT Major Incident Management® to transform and future-proof their Major Incident Practices. For your company, this might be the complete transformation of a global team, improved stakeholder relationships and satisfaction, or consistent high performance from an internationally-dispersed team. For your individual team members, it could be gaining the skills, confidence, and motivation to achieve Major Incident excellence and realise their true potential.
The Global Best Practice in IT Major Incident Management® provides a holistic approach to Major Incident Management that is often lacking in organisations. Even the most experienced organisations may have a great process, possibly even the latest tools yet they lack a robust and comprehensive approach to developing extraordinary leadership capabilities in their Major Incident Managers. Proper Major Incident Management is all about effective leadership. Here at MIM® we have built and developed the Global Best Practice in IT Major Incident Management® and over the years, continually refined the programme to truly create the best Major Incident Managers in the world.
Reduced Downtime
Globally Recognised
Increased capabilities
Discover the certifications
| Program | Who's it for | Prerequisite |
| MIM Professional® Certification | Major Incident Managers, SREs, aspiring Major Incident Managers & supporting roles such as Service Managers, Technical Staff. Ideal for both inexperienced and experienced professionals. | None |
| MIM Expert® Certification | For experienced Major Incident Managers who are looking to develop advanced skills and knowledge to become top performers within their organisation and take the next steps within their career. Major Incident Managers, SREs, Managers, Team Leaders, and Directors. | MIM Professional® or previously certified by MIM®. |
| MIM Director® Certification | Managers of Major Incident practices who wish to operate more strategically, create high performing teams, and achieve Major Incident excellence throughout their operations with our MIM® Operating system™. | MIM Expert® |
We create the best Major Incident Managers in the world.
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Clients in 90+ countries
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