MIM® Simulation Kit – Volume 001: The Unexpected Outage

MIM® Simulation Kit – Volume 001: The Unexpected Outage

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MIM® Simulation Kit – Volume 001: The Unexpected Outage


Build World-Class Major Incident Capability — From Day One.

The MIM® Simulation Kit – Volume 001: “The Unexpected Outage” is the ultimate team training experience for building elite Major Incident Management performance.

Crafted by the pioneers behind the Global Best Practice IT Major Incident Management® standard, this simulation mirrors the complexity, pressure, and decisions of a real major incident — without the risk.


What’s Inside:

  • Realistic Outage Scenario – 220,000+ users affected, escalating pressure, £12.5K/minute burn

  • Role Briefings – Major Incident Manager, Comms Lead, Tech Lead, Stakeholder Rep

  • Timeline Tracker – Log events, actions, outcomes

  • Bridge Call Script – Realistic facilitator dialogue

  • Scoring & PMIR – Post-incident review, coaching prompts

  • Licensing Options – Built-in protections and usage tiers


Run Modes:

  • Live Fire Simulation (Teams/Zoom)

  • Tabletop Workshop (In-person or hybrid)

  • Async Simulation (Perfect for distributed teams)


License Options:

Individual Licence (single person use).

Team License (up to 15 users).

Upgrade to Enterprise or Reseller License by request.


Perfect For:

  • IT Operations & Support Teams

  • Major Incident Managers & Comms Leads

  • Training, L&D, and Capability Uplift

  • MSPs, Enterprise Tech, Government & Regulated Sectors


Delivered As: Digital Download (PDF + Usage Guide)
🔐 Licensed for internal team use only
📅 Release: Volume 001 | July 2025