MIM® Simulation Kit – Volume 001: The Unexpected Outage
Build World-Class Major Incident Capability — From Day One.
The MIM® Simulation Kit – Volume 001: “The Unexpected Outage” is the ultimate team training experience for building elite Major Incident Management performance.
Crafted by the pioneers behind the Global Best Practice IT Major Incident Management® standard, this simulation mirrors the complexity, pressure, and decisions of a real major incident — without the risk.
What’s Inside:
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Realistic Outage Scenario – 220,000+ users affected, escalating pressure, £12.5K/minute burn
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Role Briefings – Major Incident Manager, Comms Lead, Tech Lead, Stakeholder Rep
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Timeline Tracker – Log events, actions, outcomes
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Bridge Call Script – Realistic facilitator dialogue
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Scoring & PMIR – Post-incident review, coaching prompts
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Licensing Options – Built-in protections and usage tiers
Run Modes:
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Live Fire Simulation (Teams/Zoom)
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Tabletop Workshop (In-person or hybrid)
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Async Simulation (Perfect for distributed teams)
License Options:
Individual Licence (single person use).
Team License (up to 15 users).
Upgrade to Enterprise or Reseller License by request.
Perfect For:
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IT Operations & Support Teams
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Major Incident Managers & Comms Leads
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Training, L&D, and Capability Uplift
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MSPs, Enterprise Tech, Government & Regulated Sectors
Delivered As: Digital Download (PDF + Usage Guide)
🔐 Licensed for internal team use only
📅 Release: Volume 001 | July 2025
