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MIM Podcast episode 9: Rundeck and PagerDuty's Damon Edwards

    In this episode, MIM founder and CEO, Adam Norman sits down with Damon Edwards from Rundeck. Damon is the Cofounder and Chief Product Officer. Damon talks about Rundeck and PagerDuty, automation in Major Incident Management and how Operations can be more efficient and remove silos. Listen on itunes Listen on Spotify Listen on Sticher Listen on google podcasts Listen on TuneIn   About MIM®MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest...

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MIM Podcast episode 8: PagerDuty's Julie Gunderson and Ryan Garett

 In this episode, MIM founder and CEO, Adam Norman sits down with Julie Gunderson and Ryan Garret from PagerDuty. Julie is a DevOps Advocate and Ryan is a Principal Solutions Consultant. The three discuss PagerDuty's capabilities as a leading tool provider for Major Incident Response and what the future holds for Major Incident Management. Listen on itunes Listen on Spotify Listen on Sticher Listen on google podcasts Listen on TuneIn   About MIM®MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more...

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MIM Podcast Episode 7: Thomas Munson at Box

    In this episode, MIM founder and CEO, Adam Norman sits down with Thomas Munson, Thomas is the NOC Manager at Box. Thomas and Adam discuss major incidents from a NOC perspective and the difference between working for large corporates and Scale-up Tech companies. Listen on itunes Listen on Spotify Listen on Sticher Listen on google podcasts Listen on TuneIn   About MIM®MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer...

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MIM Podcast Episode 6: Andrew Jelley at O2 Telefonica

    In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Jelley from O2 Telefonica, Andrew is the Head of Major Incident and Change Management. Andrew and Adam discuss major incidents in Telco, leadership and the qualities of great Major Incident Managers Listen on itunes Listen on Spotify Listen on Sticher Listen on google podcasts Listen on TuneIn   About MIM®MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business...

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MIM Podcast Episode 5: Dan Walker at Cityfibre

    In this episode, MIM founder and CEO, Adam Norman sits down with Dan Walker a Service Operations Manager from Cityfibre. Dan and Adam discuss the journey Cityfibre has been on, creating and implementing a new Major Incident function. Cityfibre is on a mission to become the UK's third digital infrastructure provider alongside BT and Virgin. They are investing £4bn. Listen on itunes Listen on Spotify Listen on Sticher Listen on google podcasts Listen on TuneIn   About MIM®MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT...

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