Core Principles of Major Incident Management

In our (MIM®'s) Global Best Practice in IT Major Incident Management® there are 4 core principles which if understood and internalised can help guide your behaviour in any major incident situation you may encounter.



About MIM®

MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.
We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.

Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.

With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.

Connect with MIM®


MIM® Podcast