Using the 5 Whys Technique for Major Incident Management
Applying the 5 whys technique when running major incidents.
Thought Leadership — Objective RSS
The Objective of Major Incident Management
The objective of Major Incident Management is to restore normal service operation, as quickly as possible via workaround or permanent fix, whilst maintaining Stakeholder confidence. In the latest version (2020) of MIM®'s, The Global Best Practice in IT Major Incident Management®, stakeholder confidence is a crucial addition to the primary objective of Major Incident functions. Whilst the training has always included managing stakeholder relationships and leadership skills for Major Incident Managers, previous versions didn't explicitly include the objective of stakeholder confidence, The primary objective of Major Incident Management® in earlier versions of our Global Best Practice in IT Major Incident Management® Training and Certification programme: namely 2016, 2017 & 2019: The objective of Major Incident Management is to restore normal service operation, as...