The Service Desk is a vital part of Major Incident Management. We need to work as a team if major incident performance. Learn about common challenges and how to deal with them. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for the newsletter MIM® Podcast Listen on...
As a major incident professional you must check in with each action owner at the halfway point. It allows you to either a) get the action back on track b) call the delay out early and maintain stakeholder confidence. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for...
What do you when the technical resolving groups are not contributing to your bridge call? Nothing but silence. Our CEO Adam Norman talks about a quick solution to take control and get the teams talking. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for the newsletter MIM® Podcast...
In this video we talk about how to hire Major Incident Managers that fit your specific culture and team. Our CEO talks about setting values for your Major Incident Practice and how to apply them to identify the right fit for your practice. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM® Linkedin Youtube Facebook Twitter...
Major Incident Management is all about leadership and communication. So, in order to perform as a Major Incident Manager you need to develop your people skills. Here our CEO, Adam Norman shares his top 3 people skills for Major Incident Managers to focus on learning and mastering. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM®...
