The Service Desk and Major Incident Handovers

The Service Desk is a vital part of Major Incident Management. We need to work as a team if major incident performance. Learn about common challenges and how to deal with them. 




About MIM®

MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.
We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.

Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.

With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.

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