Crickets on the Major Incident call

What do you when the technical resolving groups are not contributing to your bridge call? Nothing but silence. Our CEO Adam Norman talks about a quick solution to take control and get the teams talking.



About MIM®

MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.
We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.

Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.

With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.

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