Your personal brand is what people say about you when you are not in the room - Jeff Bezos. In this video, we discuss personal brand for Major Incident Managers. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 95 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for the newsletter MIM® Podcast Listen on itunes Listen on...
We need to be assertive in the right situations as a aMajor Incident Manager. In this video we discuss assertiveness and how to apply it. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 95 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM® Linkedin Youtube Facebook Twitter Signup for the newsletter MIM® Podcast Listen on itunes Listen on Spotify Listen on Sticher Listen...
In this video we talk about the most common mistakes that Major Incident Managers make.
About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 95 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.
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The initial handover from the Service Desk to the Major Incident team is speed and ultimately a reduction in downtime. If not done properly we delay engaging technical teams and resolution. In this video we discuss how to support the Service Desk and get better handovers. About MIM®MIM® is the professional body dedicated to Global Best Practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 95 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses. www.majorincidentmanagement.com Connect with MIM®...
When we run Major Incidents, we issue comms to Stakeholders. It's been that way for decades. However, even the most experienced Major Incident Managers can become complacent with the why and the content of their communications. Why do you think you communicate during Major Incidents? Take a moment. What is the purpose? Hopefully, you got something along the lines of Stakeholder confidence. To establish and maintain stakeholder confidence. Let's take that a step further; why do we want to establish and maintain stakeholder confidence? It is a fundamental part of our role to instil confidence in others, so you can assure them that we and the operation are doing everything required to resolve the Major Incident. And, when stakeholder confidence...
