In this episode, MIM founder and CEO, Adam Norman sits down with Thomas Munson, Thomas is the NOC Manager at Box. Thomas and Adam discuss major incidents from a NOC perspective and the difference between working for large corporates and Scale-up Tech companies. Listen on itunes Listen on Spotify Listen on Sticher Listen on google podcasts Listen on TuneIn About MIM®MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer...
In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Jelley from O2 Telefonica, Andrew is the Head of Major Incident and Change Management. Andrew and Adam discuss major incidents in Telco, leadership and the qualities of great Major Incident Managers Listen on itunes Listen on Spotify Listen on Sticher Listen on google podcasts Listen on TuneIn About MIM®MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business...
About this episode In this episode MIM founder and CEO, Adam Norman sits down with Allan Ramiro, a Global Major Incident Manager at First Data Corporation. They discuss Allan's long career in which he has held operational roles through to Vice President of the Major Incident function. Allan shares his thoughts about Major Incident Management in the banking sector, discussing his time at: First Data JP Morgan Chase & Co Citibank Commonwealth bank as well as his time at Hewlett Packard and IBM Allan has moved between 4 different countries for roles and shares his insights on what make a great Major Incident Manager. This episode was recorded across the internet so the audio quality is not quite at...
Welcome to the new MIM® Podcast™. We have created this show to provide a central place of information for the global major incident community.The MIM® Podcast™ meets guests from around the world to talk about all things IT Major Incident Management. About this episode In this episode our founder and CEO, Adam Norman sits down with Nick Coates, Product Manager from Symantec.They talk about the 2 1/5 year journey that Symantec has been on, creating their first Major Incident function, what they call the Cloud Command Center.Nick shares the setup and structure of the team, some of the challenges they have faced, and the positive impact on their technical teams, their commercial customers and the business. Listen...
