MIM Podcast: Episode 1 Nick Coates, Symantec
Welcome to the new MIM® Podcast™. We have created this show to provide a central place of information for the global major incident community.The MIM® Podcast™ meets guests from around the world to talk about all things IT Major Incident Management. About this episode In this episode our founder and CEO, Adam Norman sits down with Nick Coates, Product Manager from Symantec.They talk about the 2 1/5 year journey that Symantec has been on, creating their first Major Incident function, what they call the Cloud Command Center.Nick shares the setup and structure of the team, some of the challenges they have faced, and the positive impact on their technical teams, their commercial customers and the business. Listen...