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MIM Podcast — Podcast RSS



MIM Podcast episode 8: PagerDuty's Julie Gunderson and Ryan Garett

 In this episode, MIM founder and CEO, Adam Norman sits down with Julie Gunderson and Ryan Garret from PagerDuty. Julie is a DevOps Advocate and Ryan is a Principal Solutions Consultant. The three discuss PagerDuty's capabilities as a leading tool provider for Major Incident Response and what the future holds for Major Incident Management. Listen on itunes Listen on Spotify Listen on Sticher Listen on google podcasts Listen on TuneIn   About MIM®MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more...

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MIM Podcast Episode 7: Thomas Munson at Box

    In this episode, MIM founder and CEO, Adam Norman sits down with Thomas Munson, Thomas is the NOC Manager at Box. Thomas and Adam discuss major incidents from a NOC perspective and the difference between working for large corporates and Scale-up Tech companies. Listen on itunes Listen on Spotify Listen on Sticher Listen on google podcasts Listen on TuneIn   About MIM®MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 80 countries, including the world’s largest business and consumer...

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MIM Podcast Episode 5: Dan Walker at Cityfibre

    In this episode, MIM founder and CEO, Adam Norman sits down with Dan Walker a Service Operations Manager from Cityfibre. Dan and Adam discuss the journey Cityfibre has been on, creating and implementing a new Major Incident function. Cityfibre is on a mission to become the UK's third digital infrastructure provider alongside BT and Virgin. They are investing £4bn. Listen on itunes Listen on Spotify Listen on Sticher Listen on google podcasts Listen on TuneIn   About MIM®MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT...

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MIM Podcast Episode 4: Andrew Luria at ADP

    In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Luria a Senior Director of Major Incident Management at ADP. They discuss Andrew's 25-year journey with ADP, building out a global Major Incident function, how he selects, leads and promotes his staff and how the function has evolved.       Listen on itunes Listen on Spotify Listen on Sticher Listen on google podcasts Listen on TuneIn   About MIM®MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients...

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MIM® Podcast™ Episode 2: Allan Ramiro, First Data Corporation

  About this episode In this episode MIM founder and CEO, Adam Norman sits down with Allan Ramiro, a Global Major Incident Manager at First Data Corporation.  They discuss Allan's long career in which he has held operational roles through to Vice President of the Major Incident function. Allan shares his thoughts about Major Incident Management in the banking sector, discussing his time at: First Data JP Morgan Chase & Co Citibank Commonwealth bank as well as his time at Hewlett Packard and IBM Allan has moved between 4 different countries for roles and shares his insights on what make a great Major Incident Manager. This episode was recorded across the internet so the audio quality is not quite at...

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