MIM Podcast: Episode 1 Nick Coates, Symantec


Welcome to the new MIM® Podcast™. We have created this show to provide a central place of information for the global major incident community.

The MIM® Podcast™ meets guests from around the world to talk about all things IT Major Incident Management.

About this episode

In this episode our founder and CEO, Adam Norman sits down with Nick Coates, Product Manager from Symantec.

They talk about the 2 1/5 year journey that Symantec has been on, creating their first Major Incident function, what they call the Cloud Command Center.

Nick shares the setup and structure of the team, some of the challenges they have faced, and the positive impact on their technical teams, their commercial customers and the business.



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About MIM®

MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.
We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.

Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.

With clients in more than 72 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.


Connect with MIM®

Interested in coming on the show? Got an interesting Major Incident story?

Contact the team: info@majorincidentmanagement.com 

Interested in sponsoring the podcast?

Contact Emily Davies, Operations Director: Emily@majorincidentmanagement.com