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MIM® Podcast™ Episode 2: Allan Ramiro, First Data Corporation

  About this episode In this episode MIM founder and CEO, Adam Norman sits down with Allan Ramiro, a Global Major Incident Manager at First Data Corporation.  They discuss Allan's long career in which he has held operational roles through to Vice President of the Major Incident function. Allan shares his thoughts about Major Incident Management in the banking sector, discussing his time at: First Data JP Morgan Chase & Co Citibank Commonwealth bank as well as his time at Hewlett Packard and IBM Allan has moved between 4 different countries for roles and shares his insights on what make a great Major Incident Manager. This episode was recorded across the internet so the audio quality is not quite at...

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MIM Podcast: Episode 1 Nick Coates, Symantec

  Welcome to the new MIM® Podcast™. We have created this show to provide a central place of information for the global major incident community.The MIM® Podcast™ meets guests from around the world to talk about all things IT Major Incident Management. About this episode In this episode our founder and CEO, Adam Norman sits down with Nick Coates, Product Manager from Symantec.They talk about the 2 1/5 year journey that Symantec has been on, creating their first Major Incident function, what they call the Cloud Command Center.Nick shares the setup and structure of the team, some of the challenges they have faced, and the positive impact on their technical teams, their commercial customers and the business.     Listen...

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