About this episode
In this episode MIM founder and CEO, Adam Norman sits down with Allan Ramiro, a Global Major Incident Manager at First Data Corporation. They discuss Allan's long career in which he has held operational roles through to Vice President of the Major Incident function. Allan shares his thoughts about Major Incident Management in the banking sector, discussing his time at:
- First Data
- JP Morgan Chase & Co
- Commonwealth bank
- as well as his time at Hewlett Packard and IBM
Allan has moved between 4 different countries for roles and shares his insights on what make a great Major Incident Manager.
This episode was recorded across the internet so the audio quality is not quite at our usual high standard.
MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.
We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.
Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.
With clients in more than 72 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.
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Interested in coming on the show? Got an interesting Major Incident story?
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Contact Emily Davies, Operations Director: Emily@majorincidentmanagement.com