Why do major incidents occur?

Why do major incidents occur

No matter how good or how robust your IT infrastructure and systems are, incidents and major incidents are inevitable. The more complex your IT environment, the more likely a major incident is to occur.

Some of the more common reasons that major incidents occur include:

  • Increased demand or load
  • Failure of IT assets
  • Changes made to the IT environment
  • Human error
  • Configuration conflicts