Major Incident Excellence
Major Incident Excellence
Who is it for
This course is designed for new and experienced Major Incident Managers, aspiring Major Incident Managers and professionals looking to improve their major incident knowledge and capabilities.
To create high performing Major Incident Professionals that deliver an exceptional stakeholder experience, apply a high standard of leadership, communicate effectively and maximise collaboration.
New Tools & Knowledge
*interest free finance available for individuals: learn about monthly finance
**You can purchase eLearning by clicking the button above and using the checkout, for in person trainings and bookings please contact the team. Classroom sessions require groups of 8 or more.
You will be able to
Deeply understand your role as a Major Incident Professional.
Lead others with exceptional communication and leadership skills.
Create happier stakeholders through a better experience and a deeper understanding of your stakeholders.
Maximise the performance of the Technical Resolving Groups through maximising collaboration and performance.
Deliver Major Incident Excellence with more control, confidence and capability.
Proud to serve
Clients in 90+ countries
Becoming certified in the Global Best Practice in IT Major Incident Management® is more than just a training course, it comes with expectations. Professionals who have undergone the training and certification programme are expected to display a very specific set of competencies, knowledge and behaviours in the workplace.
They are expected to deliver the highest quality of Major Incident excellence to their company, customers and stakeholders.
MIM® Professionals™ reduce downtime and protect their business and customers from the reputational damage, cost impact and lost productivity, while maximising collaboration between the Technical Resolving Groups and leading them to better outcomes.
MIM® Professional™, the first course in The Global Best Practice in IT Major Incident Management® has 4 key modules:
Module 1: Process
The process section provides the latest framework, roles and responsibilities, steps and activities.
But more than that, process deals in the fundamentals of Major Incidents. We all understand a commercial impact, but do you know the secondary and tertiary impacts? Do you understand the lost revenue now, but also the lifetime value of a customer loss, or the brand reputational damage?
Module 2: People
Major Incident Management at it's core, is about leadership. Leadership of a diverse range of people and resources during one of the most challenging commercial situations an organisation can face.
The Global Best Practice in IT Major Incident Management® has been specifically designed to unleash potential to ensure that Major Incident Managers master leadership and continually display a leadership style that unites the IT Operation, customers and stakeholders.
Leadership without limits.
PERSUADING AND INFLUENCING
Module 3: Tools
Being aware of the latest tools available and how they can be used is vital to quickly mobilising an entire operation quickly and at scale, as is leveraging the latest technology advancements in managing communications with key stakeholders and customers.
Module 4: Continual Improvement
The MIM® Stakeholder Experience™ methodology provides a unique, design thinking approach to analysing a Major Incident function and the key stakeholders experience at every step of your major incident process - this creates a unique tool that brings together teams in a collaborative way to continually identify opportunities to improve the Major Incident function.
Be prepared for anything.
MIM STAKEHOLDER EXPERIENCE METHODOLOGY
40 question-multiple choice, 1 hour timed, digital exam.
Upon successful completion of the programme, you’ll receive a MIM® Professional™ certificate as powerful proof of the enhanced leadership skills and strategic abilities you’ve developed.
The training delivery was quite the best I have ever experienced. The training ensured the project to roll out a command centre globally is on track and the teams now provide a better all-round service. I recommend the training as it gives a fresh approach – looks at the subject from all angles (individual behaviour, leading teams, acceptance of change and service improvement). MIM® as a company are very adaptable, outstanding delivery of the course material keeps the attendee engaged during a three day intensive course is some achievement. They are Flexible to the needs of the customer – Agile in approach – A real training partner.
Head of IT Service Management at Square Enix
The training exceeded our expectations.
Dr Pamela Stoodley
Major Incident Manager at Spark (New Zealand)
"Thank you so much, I really loved the material and enjoyed this experience. The workshop on Continual Improvement was brilliant."
Major Incident Manager at Lombard Odier (Luxembourg)
"As a MIM it can be really difficult to have the time to take a course, the eLearning was perfect to fit it in when I could. The course was really interesting, particularly the psychology and leadership sections. The content was extremely engaging and useful to my development. Excellent."
Manager, Service Desk & Major Incident at Tech Mahindra (Sweden)
"The MIM® Team has done a remarkable job with the MIM Cloud Academy"
Global Lead - Major Incidents at Capgemini
*interest free finance available for individuals: learn about monthly finanance
**You can purchase eLearning by clicking the button above and using the checkout, for in person trainings and bookings please contact the team.
The MIM Black Card is your path to exclusive benefits. Only 520 MIM Black Cards available.
MIMBlack Card perks**
** Terms & conditions apply
How to get your MIM Black Card
MIM Black Cards are only available with pre-order purchases of courses in the new v3 Global Best Practice in IT Major Incident Management®.