Who is it for
Designed for experienced Major Incident Managers, operational leaders, Service Owners, SREs and senior professionals responsible for improving Major Incident capability, stakeholder confidence and end-to-end response maturity.
Develop advanced Major Incident professionals who can lead complex incidents with confidence, improve decision-making under pressure and help organisations strengthen their Major Incident function.
You will be able to
From critical infrastructure to financial services and technology, MIM supports teams managing major-impact incidents worldwide.
MIM Expert® develops the advanced leadership, communication and critical thinking skills required to lead complex Major Incidents with greater confidence, clarity and control.
Building on MIM Professional®, the certification focuses on strengthening collaboration, stakeholder engagement, command and control, resilience and mentoring capability across the Major Incident function.
Professionals completing the certification are equipped to improve decision-making under pressure, navigate different personality types, increase team performance and support more mature, sustainable Major Incident outcomes.
Global Best Practice in IT Major Incident Management™ is built around a globally consistent competency model.
COURSE
Overview
Module 1: Process
Recap the objectives of Major Incident Management, core principles and the three phases.
Module 2: Leading better with AgileEQ
Understand this advanced emotional intelligence framework to lead better, maximise collaboration and increase performance.
Module 3: Maximise collaboration with productive conflict
Using the DiSC® framework, understand how different personality types engage in conflict, their destructive and productive responses, and how to navigate these more effectively.
Module 4: Improve command and control with Critical Thinking
Learn advanced critical thinking skills and lead resolution efforts with less bias, more factual and evidence-based thinking in less time.
Module 5: More engagement with Questioning Skills
Advanced questioning skills and techniques to get the most from Technical Resolving Groups during bridge calls.
Module 6: Build personal and team resilience
Develop greater resilience for yourself and the wider Major Incident team to increase performance and protect against low resilience.
Module 7: Become a great mentor
Develop the skills to mentor other Major Incident professionals and strengthen capability across your Major Incident practice.
Exam
Assessment
- 30-question multiple choice exam
- 1-hour timed assessment
- Digital examination
Become Certified
Upon successful completion of the programme, you’ll receive a MIM Expert® certificate as powerful proof of the enhanced leadership skills, advanced communication techniques and professional capabilities you’ve developed.
