Who is it for
This course is designed for Managers, Vice Presidents, heads of function & Directors of Major Incident or those that are looking to progress into these roles.
To create strategic leaders that create and empower high performing Major Incident teams.
New Tools & Knowledge
*interest free finance available for individuals: learn about monthly finance
**You can purchase eLearning by using the button above and using the checkout. For in person training and bookings please contact the team. Classroom sessions require groups of 8 or more.
You will be able to
Deeply understand your role as a leader and how to create and manage high performing teams.
Understand, analyse, develop & implement the vision, mission and alignment for your major incident functions.
Develop leadership strategies for driving organisational change and prepare for the future, whilst maintaining current performance.
Lead your teams to new levels of Major Incident excellence, being able to navigate complexity with confidence.
Utilise the tools and frameworks to refine and develop your personal leadership purpose, in alignment with your organisation.
Proud to serve
Clients in 90+ countries
Becoming a certified MIM Director® is more than just a training programme. MIM® Directors understand the need to elevate their performance and have the strategies, tools and capabilities to elevate their, and their teams performance to enhance the protection they provide to their business, stakeholders & customers.
Leading high performing Major Incident teams is quite different from leading many other types of teams, and requires a unique approach if you are going to succeed.
MIM® Director was created by the team at MIM® to empower the current and future leaders of high performing Major Incident teams striving for Major Incident excellence.
Module 1: DiSC® Work of Leaders
Understand the strategic nature of your role as the leaders of a Major Incident Practice. Discover Vision, Allign & Execute, the elements within them and your natural leadership style.
Module 2: MIM® Operating System™
An introduction to the MIM Operating System, a complete framework to evolve a Major Incident Practice to achieve excellence.
Module 3: Vision
Learn how to define a 5,3 & 1 year vision for your practice, craft the core values and set the practice up for success.
Module 4: People
Understand how to assess your people, develop talent acquision, development and retention strategies that allign to your specific vision.
Module 5: Data
Understand how to leverage data to manage your Major Incident Practice more effectively and create your own scorecard.
Module 6: Process
Develop your Major Incident Practice operations manual, empower your people and improve outcomes.
Module 7: Issues
Understand the value of openness & inclusion in dealing with issues. Learn a process for solving issues that block the path to achievining your Major Incident Practice vision.
Module 8: Tools
Define approaches to assessing Major Incident tools and understanding return on investment.
Module 9: Continual improvement
Recognise the need to build in conserted continual imrpovement efforts to constantly evolve your Major Incident Practice.
Module 10: Stakeholders
Understand and strategically manage key stakeholders to your overall Major Incident Practice.
Module 11: Momentum
Develop the momentum to drive towards your Major Incident Practice vision and continually achieve the practice goals.
30 question-multiple choice, 1 hour timed, digital exam.
Upon successful completion of the programme, you’ll receive a MIM® Director™ certificate as powerful proof of the enhanced leadership skills and strategic abilities you’ve developed.
The training delivery was quite the best I have ever experienced. The training ensured the project to roll out a command centre globally is on track and the teams now provide a better all-round service. I recommend the training as it gives a fresh approach – looks at the subject from all angles (individual behaviour, leading teams, acceptance of change and service improvement). MIM® as a company are very adaptable, outstanding delivery of the course material keeps the attendee engaged during a three day intensive course is some achievement. They are Flexible to the needs of the customer – Agile in approach – A real training partner.
Head of IT Service Management at Square Enix
The training exceeded our expectations.
Dr Pamela Stoodley
Major Incident Manager at Spark (New Zealand)
"Thank you so much, I really loved the material and enjoyed this experience. The workshop on Continual Improvement was brilliant."
Major Incident Manager at Lombard Odier (Luxembourg)
"As a MIM it can be really difficult to have the time to take a course, the eLearning was perfect to fit it in when I could. The course was really interesting, particularly the psychology and leadership sections. The content was extremely engaging and useful to my development. Excellent."
Manager, Service Desk & Major Incident at Tech Mahindra (Sweden)
"The MIM® Team has done a remarkable job with the MIM Cloud Academy"
Global Lead - Major Incidents at Capgemini
*interest free finance available for individuals: learn about monthly finanance
**You can purchase eLearning by using the button above and using the checkout. For in person training and bookings please contact the team.
The MIM Black Card is your path to exclusive benefits. Only 520 MIM Black Cards available.
MIMBlack Card perks**
** Terms & conditions apply
How to get your MIM Black Card
MIM Black Cards are only available with pre-order purchases of courses in the new v3 Global Best Practice in IT Major Incident Management®.