Future Leaders

MIM Director®


Who is it for

This course is designed for Managers, Vice Presidents, heads of function & Directors of Major Incident or those that are looking to progress into these roles.



To create strategic leaders that create and empower high performing Major Incident teams.

Reduced Downtime

Globally Recognised

New Tools & Knowledge

Ways to



  1. Classroom training, 2 days.
  2. Self-paced eLearning.

*interest free finance available for individuals: learn about monthly finance

**You can purchase eLearning by using the button above and using the checkout. For in person training and bookings please contact the team. Classroom sessions require groups of 8 or more.

Future Leaders

You will be able to






Deeply understand your role as a leader and how to create and manage high performing teams.

Understand, analyse, develop & implement the vision, mission and alignment for your major incident functions.

Develop leadership strategies for driving organisational change and prepare for the future, whilst maintaining current performance.

Lead your teams to new levels of Major Incident excellence, being able to navigate complexity with confidence.

Utilise the tools and frameworks to refine and develop your personal leadership purpose, in alignment with your organisation.

Proud to serve

Clients in 90+ countries



Becoming a certified MIM Director® is more than just a training programme. MIM® Directors understand the need to elevate their performance and have the strategies, tools and capabilities to elevate their, and their teams performance to enhance the protection they provide to their business, stakeholders & customers.

Leading high performing Major Incident teams is quite different from leading many other types of teams, and requires a unique approach if you are going to succeed.

MIM® Director was created by the team at MIM® to empower the current and future leaders of high performing Major Incident teams striving for Major Incident excellence.



Module 1: DiSC® Work of Leaders

Understand the strategic nature of your role as the leaders of a Major Incident Practice. Discover Vision, Allign & Execute, the elements within them and your natural leadership style.


Module 2: MIM® Operating System™

An introduction to the MIM Operating System, a complete framework to evolve a Major Incident Practice to achieve excellence.


Module 3: Vision

Learn how to define a 5,3 & 1 year vision for your practice, craft the core values and set the practice up for success.


Module 4: People

Understand how to assess your people, develop talent acquision, development and retention strategies that allign to your specific vision.


Module 5: Data

Understand how to leverage data to manage your Major Incident Practice more effectively and create your own scorecard.


Module 6: Process

Develop your Major Incident Practice operations manual, empower your people and improve outcomes.

Module 7: Issues

Understand the value of openness & inclusion in dealing with issues. Learn a process for solving issues that block the path to achievining your Major Incident Practice vision.


Module 8: Tools

Define approaches to assessing Major Incident tools and understanding return on investment.


Module 9: Continual improvement

Recognise the need to build in conserted continual imrpovement efforts to constantly evolve your Major Incident Practice.


Module 10: Stakeholders

Understand and strategically manage key stakeholders to your overall Major Incident Practice.


Module 11: Momentum

Develop the momentum to drive towards your Major Incident Practice vision and continually achieve the practice goals.



30 question-multiple choice, 1 hour timed, digital exam.





Upon successful completion of the programme, you’ll receive a MIM® Director™ certificate as powerful proof of the enhanced leadership skills and strategic abilities you’ve developed.





David Haggis
Head of Resolution Management at Fujitsu (Global)

The training delivery was quite the best I have ever experienced. The training ensured the project to roll out a command centre globally is on track and the teams now provide a better all-round service. I recommend the training as it gives a fresh approach – looks at the subject from all angles (individual behaviour, leading teams, acceptance of change and service improvement). MIM® as a company are very adaptable, outstanding delivery of the course material keeps the attendee engaged during a three day intensive course is some achievement. They are Flexible to the needs of the customer – Agile in approach – A real training partner.


Alex Cosma

Head of IT Service Management at Square Enix

The training exceeded our expectations.


Dr Pamela Stoodley

Major Incident Manager at Spark (New Zealand)

"Thank you so much, I really loved the material and enjoyed this experience. The workshop on Continual Improvement was brilliant."


Jerome Knoepffler

Major Incident Manager at Lombard Odier (Luxembourg)

"As a MIM it can be really difficult to have the time to take a course, the eLearning was perfect to fit it in when I could. The course was really interesting, particularly the psychology and leadership sections. The content was extremely engaging and useful to my development. Excellent."


Kamlesh Miyan

Manager, Service Desk & Major Incident at Tech Mahindra (Sweden)

"The MIM® Team has done a remarkable job with the MIM Cloud Academy"


Amelia Meneses
Service Manager at Fujitsu (Portugal)
"The psychometric profiling section made me understand why we have certain reactions by teams, stakeholder and customers, and helped us to change the way we engage, communicate and ultimately improve relationships. I also loved the approach of the continual improvement section, the MIM® Stakeholder Experience™ methodology and it's design thinking approach was so useful, and we can see how to get enhanced control of all of the people, process and tools.”


Shivakumar Munuswamy

Global Lead - Major Incidents at Capgemini

it is certainly a course that I highly recommend for learning or improving your knowledge/skills for Major Incident Management
Judith Felton
Head of Customer Services, Cityfibre
The team at MIM have been instrumental in helping CityFibre transform and future-proof its Major Incident process. Working closely and collaboratively with us since day one of the project, they have willingly adapted their established training methods to meet our specific requirements. When Covid-19 hit the UK, MIM stepped up once again to support us with the unprecedented challenges we faced as we strived to keep thousands of homes, businesses and critical sites connected to the Internet right across the country. The combination of CityFibre’s deep industry experience and MIM's major incident expertise and best-practice knowledge, means we are now robustly positioned as we rapidly-scale our rollout of world-class digital infrastructure platforms across the UK.

Ways to



  1. Classroom training, 2 days.
  2. Self-paced eLearning.

*interest free finance available for individuals: learn about monthly finanance

**You can purchase eLearning by using the button above and using the checkout. For in person training and bookings please contact the team.

MIMBlack Card


The MIM Black Card is your path to exclusive benefits. Only 520 MIM Black Cards available.


MIMBlack Card perks**

  • v4 framework Voting rights.
  • Free MIM talent job postings for 1 year.
  • Your own personalised digital MIM Black Card.
  • Become part of the MIM Black card community.
  • Access to MIM Black Card holder only exclusive events.
  • Access to exclusive MIM Black Card drops.

** Terms & conditions apply


How to get your MIM Black Card

MIM Black Cards are only available with pre-order purchases of courses in the new v3 Global Best Practice in IT Major Incident Management®.

  • 300 black cards with the first 300 MIM Professional™ course purchases.
  • 200 black cards with the first 200 MIM Expert™ course purchases.
  • 20 black cards with the first 20 MIM Director course purchases.


Your journey