WHAT THE JUDGES ARE LOOKING FOR
Clear evidence of undertaking a global transformation of a Major Incident Capabilities - upskilling teams, improving tools and technologies, implementing strategies to reduce downtime and increase customer and stakeholder satisfaction across multiple countries.
WHAT'S THE CRITERIA
- A company
- Clear evidence of a focused, intentional transformation of Major Incident capabilities
- Evidence of going over and beyond.
- Evidence of outstanding results- particularly a substantial reduction in MTTR, demonstrating best practices, teams or cross-departmental collaboration.
- Consistent positive stakeholder feedback is also a useful marker and will be taken into account.
WHAT YOU WILL NEED
Treat the submission form as though you're writing a factual story from the beginning to the final chapter – it should paint a clear picture for our judges. Remember to refer back to the judging criteria for your chosen category.
Stick to the word limit.
You have up to 1,200 words to complete your entry within the specific application sections.
You must complete all sections within the word count – no cheating!
DESCRIPTION OF ENTRY
50-100 words – 0 points
This is an executive summary used to compose commentary about winning entries. Write the description as though you only have a limited amount of time to tell us about it; summarise your entry and what was achieved. Keep it concise, specific and simple.
BACKGROUND, OBJECTIVES AND STRATEGY
350-500 words – 15 points
This section needs to outline what you did and why; what was your strategy and goals? You will also need to define the objectives and what led you to implement the idea or plan of action.
- Include basic information and facts about the company or function that are relevant to your entry (size, location, reduced budget, existing competition, new competitor, research findings etc.).
- Explain unique problems or opportunities that influenced your goals, strategies and tactics. Include clear and specific desired results of your actions/ product.
- Include information on how big your team is, whether there is a dedicated Major Incident function or if the task is undertaken in addition to your role within the company
- Situational analysis. Please assume that the judges know nothing about your company.
Objectives and Strategy
- Include references to the appropriate use of research, what your decisions were based on, your end goal and your overall rationale.
- Your objectives and strategy need to be relevant and specific.
150-300 words – 5 points
How did you achieve your objectives and strategy? This should be a concise description of the tactics used to achieve your objectives. What action was taken?
200-300 words – Worth 15 points
What were the immediate and long-term results for yourself, team, shareholders, or clients and customers?