MIM Lockdown Show Episode 2: The emotional bank account


The New MIM® Lockdown Show™ is a show answering all your Major Incident questions with our CEO, Adam Norman. 

About this episode

In this episode MIM® founder and CEO, Adam Norman talks about the emotional bank account, a metaphor for the relationships we have and the impact of seemingly small, positive and negative interactions within them.

About MIM®

MIM® is the professional body dedicated to global best practice for IT Major Incident Management®.

We are transforming the way companies, professionals and IT Operations, reduce major incident downtime.

Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.

With clients in more than 76 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.



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