Major Incidents – Who is involved and what do they do?

Major Incidents will require the focus and efforts of many individuals within your IT Operation. Detailed here are the roles involved and an overview of their remit when a major incident occurs. Every Operation is different and this is to…

The different types of Major Incident Management models

There are several IT major incident service models. The end goal is always the same, but some of the people and their roles may vary depending on how your IT operations are organised and serviced. For the purposes of this…

Why does IT Major Incident Management exist?

When critical IT services fail or are severely degraded, the repercussions and consequences can be very serious (if not catastrophic). Major incidents have been known to cause millions of pounds worth of damage – from loss of sales, productivity and…

Why do major incidents occur?

No matter how good or how robust your IT infrastructure and systems are, incidents and major incidents are inevitable. The more complex your IT environment, the more likely a major incident is to occur. Some of the more common reasons…

Does a career in Major Incident Management set you up for long term career success?

Snippet: We reviewed over 200 job ads for the top jobs, CEO, CIO, Managing Director, IT Director and Head of Service Delivery to identify the most sought-after skills and how it relates to the skills and knowledge acquired by Major…

An Introduction to majorincidentmanagement.com

Hello, my name is Adam Norman. I am the founder of majorincidentmanagement.com We are a professional body and organisation dedicated to the IT Major Incident Management community. www.Majorincidentmanagement.com provides IT Major Incident Management focused news, features and commentary, a source of…

Luke Cockcroft joins the MIM Directory

Luke Cockcroft, the Team Manager of Major Incident Manager at BT joins the MIM Directory. Luke’s Linkedin profile

Mike Whysall joins the MIM Directory

Mike Whysall, Major Incident Manager at Bank of America joins the MIM Directory. Mike is currently based London. He  is responsible for Major Incident Recovery  in Global Production Support team interacting with a globally dispersed team to handle incidents for…

Jim Hessler joins the MIM Directory

Jim Hessler, Major Incident Manager at PwC joins the MIM Directory. Jim is currently a  Major Incident Manager at PwC in Florida, United States of America. Jim Hessler’s Linkedin profile

Paul Stevens joins the MIM Directory

Paul Stevens, Major Incident Manager at Deutsche Bank joins the MIM Directory. Paul is currently a Global Major Incident Manager at Deutsche Bank, he is responsible for the management of Major Incidents impacting live operations of the organisation. Paul Stevens Linkedin…