3 ways you are damaging your career as a Major Incident Manager

A career in Major Incident Management is exciting and can be high profile. You engage with nearly all of the Operational staff at different stages, with your communications reaching the entire End User community, including C-suite Executives. Whilst the role…

Major Incidents – Who is involved and what do they do?

Major Incidents will require the focus and efforts of many individuals within your IT Operation. Detailed here are the roles involved and an overview of their remit when a major incident occurs. Every Operation is different and this is to…

The different types of Major Incident Management models

There are several IT major incident service models. The end goal is always the same, but some of the people and their roles may vary depending on how your IT operations are organised and serviced. For the purposes of this…

Why does IT Major Incident Management exist?

When critical IT services fail or are severely degraded, the repercussions and consequences can be very serious (if not catastrophic). Major incidents have been known to cause millions of pounds worth of damage – from loss of sales, productivity and…

Why do major incidents occur?

No matter how good or how robust your IT infrastructure and systems are, incidents and major incidents are inevitable. The more complex your IT environment, the more likely a major incident is to occur. Some of the more common reasons…

What is a major incident

Let us start by addressing what a major incident is in the context of IT services. We define a major incident as an event that creates a significant, negative impact or urgency for a business or organisation. They demand a response, strategy…

What is IT Major Incident Management

In the context of IT Services Major Incident Management is an all-encompassing term. It describes the: Process – The series of steps and actions taken in order to achieve service resolution and restoration of ‘business as usual’ services. Function – Your organisation’s…

Core principles of best practice Major Incident Management

Whilst the Best Practice IT Major Incident Management Publication provides detailed processes, activities, guidance, tools and more, there are some core principles on which the framework exists. These principles are intentionally clear and simple. They should guide individuals and organisations behaviour during…

Charlie Munger’s 10 rules for success are highly relevant for Major Incident Managers

We watched a video recently with Charlie Munger (Vice Chairman of Berkshire Hathaway, controlled by Warren Buffet). Charlie Munger is an extremely successful and respected man. In this video Charlie talks about his 10 rules of success, it struck us that…

3 lessons Major Incident managers can learn from Navy Seals

Navy Seals are the elite. Their training is extremely tough both physically and mentally. Here are 3 lessons Major Incident Managers can learn from Navy Seals: 1 – Set milestone goals Breaking down a goal into manageable milestones makes an…