3 ways you are damaging your career as a Major Incident Manager

A career in Major Incident Management is exciting and can be high profile. You engage with nearly all of the Operational staff at different stages, with your communications reaching the entire End User community, including C-suite Executives. Whilst the role…

Should Major Incident Managers be technical?

Should Major Incident Managers be Technical? A long-standing debate in the industry, should Major Incident Managers be technical? This question seems to be firmly dividing with very few people being undecided, they either strongly believe that yes, they should be,…

Does a career in Major Incident Management set you up for long term career success?

Snippet: We reviewed over 200 job ads for the top jobs, CEO, CIO, Managing Director, IT Director and Head of Service Delivery to identify the most sought-after skills and how it relates to the skills and knowledge acquired by Major…

An Introduction to majorincidentmanagement.com

Hello, my name is Adam Norman. I am the founder of majorincidentmanagement.com We are a professional body and organisation dedicated to the IT Major Incident Management community. www.Majorincidentmanagement.com provides IT Major Incident Management focused news, features and commentary, a source of…

What is a major incident

Let us start by addressing what a major incident is in the context of IT services. We define a major incident as an event that creates a significant, negative impact or urgency for a business or organisation. They demand a response, strategy…

What is IT Major Incident Management

In the context of IT Services Major Incident Management is an all-encompassing term. It describes the: Process – The series of steps and actions taken in order to achieve service resolution and restoration of ‘business as usual’ services. Function – Your organisation’s…

Core principles of best practice Major Incident Management

Whilst the Best Practice IT Major Incident Management Publication provides detailed processes, activities, guidance, tools and more, there are some core principles on which the framework exists. These principles are intentionally clear and simple. They should guide individuals and organisations behaviour during…

Charlie Munger’s 10 rules for success are highly relevant for Major Incident Managers

We watched a video recently with Charlie Munger (Vice Chairman of Berkshire Hathaway, controlled by Warren Buffet). Charlie Munger is an extremely successful and respected man. In this video Charlie talks about his 10 rules of success, it struck us that…

3 lessons Major Incident managers can learn from Navy Seals

Navy Seals are the elite. Their training is extremely tough both physically and mentally. Here are 3 lessons Major Incident Managers can learn from Navy Seals: 1 – Set milestone goals Breaking down a goal into manageable milestones makes an…