How to get the most out of your time at the IT Major incident Management Virtual Expo

As a delegate of the IT Major incident Management Virtual Expo, there is plenty you can do to make the best out of your time online. How best do you do this when you’re used to the usual ‘bricks and…

5 Reasons you can’t miss The IT Major Incident Management Virtual Expo 2019
A virtual and interactive exhibition and conference designed specifically for the IT Major Incident Management sector, removing geographical and cost barriers for an international and connected audience. So, what makes this industry event so unmissable? 1. International expert speakers, with…
3 ways you are damaging your career as a Major Incident Manager

A career in Major Incident Management is exciting and can be high profile. You engage with nearly all of the Operational staff at different stages, with your communications reaching the entire End User community, including C-suite Executives. Whilst the role…

Major Incident Manager Salaries across the world 2018

Our research team looked at Major Incident Manager salaries for 2018 in countries that recruit the most Major Incident Managers. We looked at the following countries in our research: USA UK Australia India Here is what we found:   United…

Should Major Incident Managers be technical?

Should Major Incident Managers be Technical? A long-standing debate in the industry, should Major Incident Managers be technical? This question seems to be firmly dividing with very few people being undecided, they either strongly believe that yes, they should be,…

The 3 Phases of a Major Incident

Note: The Best Practice in IT Major Incident Management and it’s components are a framework and your organisation’s other existing processes should be considered when incorporating Major Incident Management into Operations. Whilst the primary objective of Major Incident Management is…

Should you take time to validate major incidents?

Before fully directing all of the operation’s resources, people and activities, it is best practice to validate the major incident. However, our advice would be to engage the primary Technical Resolver Group before validation in order to avoid losing essential…

How are major incidents identified

It is imperative that processes are in place that ensure a major incident is identified. Typical alert and identification scenarios include: • The Service Desk notices a large volume of similar incidents that seem connected to a single issue •…

Major Incidents – Who is involved and what do they do?

Major Incidents will require the focus and efforts of many individuals within your IT Operation. Detailed here are the roles involved and an overview of their remit when a major incident occurs. Every Operation is different and this is to…

The different types of Major Incident Management models

There are several IT major incident service models. The end goal is always the same, but some of the people and their roles may vary depending on how your IT operations are organised and serviced. For the purposes of this…