
Official Major Incident Management®
About us
Official Major Incident Management® / MIM® is the professional body dedicated to developing, managing and operating qualifications in best practice IT Major Incident Management®. We connect the global IT Major Incident Management professional community through the MIM Virtual Expos, and bring the latest in information and news through the MIM® podcast™.
Official Major Incident Management®
Our Mission
Our mission is to create the best IT Major Incident Managers in the world.™
We create the best Major Incident Managers in the world.
Our trainers and consultants operate worldwide. We fully embrace remote tools and working to ensure we have the capabilities to deliver globally.


We are proud to have our headquarters in the United Kingdom.
Official Major Incident Management, iHub, Colmore Gate, 2-6 Colmore Row, Birmingham B3 2QD. United Kingdom.
info@majorincidentmanagement.com
+44 (0) 121 6290840
Leadership Team

Operations Director
Emily Davies

CEO & Founder
Adam Norman

Our entire team dedicates a portion of their time to MIM Labs™. This is where we ask ‘what if?’, our expert team creates new methodologies, and thinks up new ways that we can support the global IT Major Incident Management community.
We believe that it is important to support charities that are close to our hearts. Which is why we are committed to donating 1% of our annual profits to Great Ormond Street Hospital.
