Official Major Incident Management® Training and Certification
Official Major Incident Management®

About us

MIM® (Official Major Incident Management®) is the professional body dedicated to developing, managing and operating qualifications in best practice IT Major Incident Management®. We connect the global IT Major Incident Management professional community through the MIM Virtual Expos and bring the latest in information and news through the MIM® podcast™.

Official Major Incident Management®

Our Mission

Our mission is to create the best IT Major Incident Managers in the world.™

We create the best Major Incident Managers in the world.

Our trainers and consultants operate worldwide. We fully embrace remote tools and working to ensure we have the capabilities to deliver globally.

We are proud to have our headquarters in the United Kingdom.

MIM®, MIM Towers, Spaces, Crossway, 156 Great Charles Street Queensway, Birmingham B3 3HN. The United Kingdom.
+44 (0) 121 6290840

Leadership Team

Operations Director

Emily Davies

CEO & Founder

Adam Norman

Our entire team dedicates a portion of their time to MIM Labs™. This is where we ask ‘what if?’, our expert team creates new methodologies, and thinks up new ways that we can support the global  IT Major Incident Management community.

We believe that it is important to support charities that are close to our hearts. Which is why we are committed to donating 1% of our annual profits to Great Ormond Street Hospital.

Lets talk…

We think there is a better way to unlock the highest levels of  Major Incident Management performance.

One that helps you and your  people to deliver service excellence when your Operation needs you the most.